Privacy policy
Last updated: 18 October 2026
This policy explains how we collect, use and protect your personal information when you visit www.hybridingredients.co.uk, buy from us or contact us.
Who we are
The data controller is Hybrid Ingredients, a trading division of Fossil Therapy, 141 Folkestone Road, Dover, CT17 9SG, United Kingdom. Email: sales@grandhealthcare.co.uk. Phone: 01795 597 762.
What we collect
- Contact details: your name, email address, phone number and addresses.
- Order details: what you bought, when, how much you paid and where it was delivered.
- Account details: your login details and order history, if you create an account.
- Payment details: payments are handled by our payment providers. We do not see or store your full card number.
- Messages: anything you send us by email, phone or our contact form.
- Marketing preferences: whether you've signed up to our newsletter.
- Website usage: information collected through cookies and similar technologies, such as your device, browser, IP address and the pages you visit.
How we use it, and our legal basis
| What we do | Legal basis |
|---|---|
| Process, deliver and support your orders, returns and refunds | Performing our contract with you |
| Keep accounting, tax and VAT records | Legal obligation |
| Answer your questions and provide customer service | Legitimate interests |
| Prevent fraud and keep our website secure | Legitimate interests |
| Improve our website, products and service | Legitimate interests |
| Send you our newsletter and offers | Your consent (you can unsubscribe at any time) |
| Use analytics and advertising cookies, and show you relevant ads on other sites | Your consent |
Who we share it with
We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:
- Shopify, which hosts our online shop
- Payment providers, which process your payment
- Delivery companies (Royal Mail, DPD and FedEx), which deliver your order
- Email and marketing tools, which send our newsletter
- Advertising and analytics partners such as Google and Meta, where you have agreed to cookies
- Our professional advisers, such as accountants
We may also share information if the law requires it, or to protect our rights.
International transfers
Some of our service providers, including Shopify, process data outside the UK, for example in Canada, the European Union and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
Cookies
We use essential cookies to make our shop work, for example to remember your basket. With your consent, we also use analytics and advertising cookies. You can change your cookie choices at any time through our cookie banner or your browser settings. See Shopify's cookie information for details of the cookies used by our shop platform.
How long we keep it
- Order and accounting records: 6 years, as required for tax purposes
- Account information: until you ask us to close your account
- Newsletter details: until you unsubscribe
- Customer service messages: up to 2 years after we last hear from you
Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to restrict how we use it, or object to our using it
- receive your information in a portable format
- withdraw your consent at any time, for example by unsubscribing from emails
To use any of these rights, email sales@grandhealthcare.co.uk. We'll respond within one month.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information. Our shop runs on Shopify, which encrypts payment details and meets industry security standards.
Children
Our website is not intended for children, and we do not knowingly collect information about anyone under 18.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.